To book an appointment you can call the surgery on 0121 203 2980 or request online using the NHS App, or via the Website. Alternatively, you can use Accurx service to contact us in order to avoid any telephone queues.

Contact us with Accurx

You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.

Urgent appointments
To request an urgent appointment, you can call us on 0121 203 2980 or send us an Accurx request as follows:

When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable healthcare professional to help you. This could be a doctor, nurse, pharmacist, social prescriber or a member of the administration team.

Routine appointments
To request a routine appointment in advance, during opening times you can send us an Accurx request:

All routine Accurx requests would be responded within 2 working days

use your NHS account (through the NHS website or NHS App) or 0121 203 2980 to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Your appointment
However you choose to contact us, we may offer you a consultation using the most appropriate method. This could be by:
phone
face to face at the surgery
a video call
text or email

Telephone consultations

If there are no routine appointments available, or if you wish to simply talk to a clinician , you will be offered a telephone call back from the duty clinician.
In this consultation, the clinician may be able to answer your questions and help to solve your problem. Alternatively they can book you an appointment for you to see the most appropriate member of the team.
Non urgent telephone consultations can also be requested with a clinician of your choice, though this should not be used for urgent problems.

Punctuality
We would like to think that all our patients could arrive on time or before their allocated appointment time so that the surgeries can run smoothly and patients can be given the time and attention that they deserve.

However, if a patient arrives more than ten minutes late for their appointment then we cannot guarantee that it will be possible to be seen by the doctor and they will be asked to re-book. If late for a nursing team appointment, there will be no capacity to be seen and there will be a requirement to rebook your appointment. Please ensure plenty of time is made available to arrive for your appointment. Punctual patients will be given priority unless clinical needs dictates differently.

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment
To cancel your appointment:

use your NHS account (through the NHS website or NHS App)
use the Accurx service
phone us on 0121 203 2980 during opening times

If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call the BADGER service (Birmingham and District General practitioner Emergency Room) on 0300 555 9999.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment
Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs